Design tips for complex forms

Time: 13.00-13.45 Wednesday, 9. Nov 2011
Session: User experience – Forms that work
Track: User experience

If you look for advice on forms, you’ll often find that it only relates to simple examples. This presentation will give you for tips for improving complex, multi-page forms.

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Surveys in practice and theory

Time: 9.00-12.00 Tuesday, 8. Nov 2011

If you want to learn about large numbers of users, then a survey is the way to do it. They seem easy: anyone can throw together a few questions, send them out, and hope for a decent response.

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Caroline Jarrett is an independent usability consultant. After 13 years as a project manager of computer systems integration projects, she founded Effortmark Limited in order to concentrate on ‘what systems are for’ instead of ‘how the system is put together’.

Through her work with the United Kingdom tax authorities, she became fascinated with forms and now specialises in making forms easier to fill in and deal with, and tuning up the content of large-scale web sites that include forms. She is co-author of “Forms that work: Designing web forms for usability” and  currently working on a Rosenfeld Media book called “Surveys That Work” due out in 2012.

Her clients for tax forms advice and training include (UK) HM Revenue and Customs, (USA) the Internal Revenue Service and the Australian Tax Office.

She has worked extensively with the Open University on their web site.

Other clients include Cancer Research UK, the Ministry of Justice (HM Courts Service), the Financial Services Authority, the University of Glasgow and the University of Cambridge.

She is convinced that user-centred design is the best way to achieve systems and forms that are easier to use, so she works with organisations to help them establish their own usability teams through consultancy, training and mentoring.

Caroline has also tutored for the Open University in Project Management and in User Interface Design and Development. She is the author of “Evaluation in Practice” and “Usability in Organisations”, two of the units of the Open University course ‘User Interface Design and Evaluation‘. She is co-author of the textbook based on the course: “User Interface Design and Evaluation“, 2005, published by Morgan Kaufmann/Elsevier.