Everything about intranet at J. Boye Aarhus 12
Enterprise Search: Looking for a breakthrough
When employees are asked ‘What contributes the most to the value of an intranet?’ then the answer ‘the ability to find information’ ranks right at the top. Yet these same employees also think that this is the area on their current intranet that needs the most improvement.
Enterprise search holds the promise of addressing this apparent contradiction, but research from Jane McConnell shows that employee satisfaction with the features and the quality of the internal search engine is low. Even worse: it is still at the same low level as it was 2 years ago.
So what makes enterprise search so hard to get right? Why has progress been so slow? And most importantly: What can you do about it in your organizations?
If someone has the answers to these questions, then surely it must be Martin White. Martin has carried out numerous consulting and strategy assignments on the topics of enterprise search, intranets and information management. He is the author of several books on these topics and a regular speaker at conferences around the world.
At the J. Boye conference in Aarhus, Martin will challenge you to reflect on your current search engine, on what works well and what doesn’t, and explore the root causes. He will propose solutions and help you to:
- Identify how you can assess search satisfaction
- Use analysis of search logs as a key improvement tool
- Understand the value of integrating search with analytics
- Adopt a search benchmarking methodology
Love or hate SharePoint? What’s the real experience of your peers?
SharePoint is a hot topic for many intranet managers and web professionals these days. A growing number of organizations are actively using it, others are considering an implementation or are in the process of migrating to the latest version.
At the J. Boye conference in Aarhus, Denmark, from 8 to 10 November, web and intranet professionals with hands-on SharePoint experience will present and discuss various case studies. A few examples:
- Edwin Mac Gillavry and Michiel Hazen will present how the Public Prosecution Office of the Netherlands is using SharePoint applications for knowledge sharing and collaboration.
- Danske Bank is a major user of SharePoint technology, especially for its external websites. Web manager Henrik Sørensen will talk about his latest achievements, but will also address challenges of security and governance.
- Dan Lewis from the Judge Group will share an interesting mobile intranet story, which includes why they decided against SharePoint.
- And don’t miss the many SharePoint industry experts that will be attending the conference, including higher education consultant Bob Johnson, CMS evangelist and expert Thom Robbins and of course Martin White, one of the world’s leading authorities on all aspects of intranet and information management.
You can also check out some recent SharePoint-related postings, to get a flavour for what will be discussed at the conference.
Would you like to learn how your peers have implemented SharePoint in their organizations? Do you want to know the success stories and avoid the pitfalls? Then join web and intranet professionals from around the world at the J. Boye conference in Aarhus 8-10 November and leverage their collective experience.
Intranet portals: What’s in a name?
Are you confused by the terminology surrounding intranet portals? Do you wonder when an intranet stops being an intranet and becomes a portal? Should you care?
Intranet portal technology has been around for quite a few years and has by now earned its right under the sun. In parallel, regular intranets have also evolved over time. They are no longer the static, one-way communication channels of the past; they now integrate many different sources of content, resources and tools. And in the end the objective of both approaches is the same: to provide employees with a single, centralized and user-friendly access to all the information and applications that they need to do their daily jobs.
At the Dutch government, this objective was the driving force behind the recent project to replace the 16 various intranets of the individual ministries by a single portal. Raymond Boissevain, communication and online media expert at the Dutch Ministry of General Affairs, will share his experiences with the design, the rollout and the adoption of the new ‘Rijksportaal’. A key element of the success has been the focus on proper governance: keeping stakeholders fully engaged at all stages along the way.
Raymond’s insights should be of particular interest to other government or complex non-profit organizations, but also commercial firms can learn a lot from his approach.
Mobile intranet: nice-to-have or must-have?
Mobile access to the intranet has been on the radar of intranet managers for some time, but actual implementations are still scarce. According to last year’s Global Intranet Trends for 2011 report from Jane McConnell, 7% of participating organizations have optimized their intranet for access by mobile devices (smartphones and tablets), while another 25% are in a planning or piloting stage.
So what is holding organizations back? Clearly, intranet professionals with mobile aspirations still face quite a few challenges. To list just a few:
- Defining the initial scope and required functionality: Mobile versions of the intranet are not just slimmed-down copies of their bigger brother. Instead, they need to deliver specific functionality that the targeted group of users need when they are on the go.
- Getting management buy-in: All too often, senior management is not yet convinced of the benefits and is reluctant to invest.
- Making the right technical choices: This will vary from one organization to another. For instance, the choice will depend heavily on the type and the amount of different smartphone platforms to be supported.
In his presentation at the Aarhus 11 conference, Dan Lewis from the Judge Group will address all of these challenges. He will make the case that mobile access to the corporate intranet is no longer an optional feature. Join Dan in the intranet track on Thursday 10 November to hear how Judge Group’s new mobile intranet is boosting productivity, and discover what it will take in your organization to go mobile!
How to socialize your intranet – successfully
More and more organizations are deploying a variety of social features on their intranet. The benefits are becoming increasingly clear: better sharing of company knowledge, improved collaboration across silos, easier to discover and utilize talent across the organization. (read 5 intranet trends for 2011 and beyond for more details on this trend). The road to successful adoption, however, is less clear.
Some believe very strongly in the viral model: make the platform available, find a few champions and the rest will follow. Others claim that adoption will only happen as a consequence of solid planning, clear governance, and a lot of hard work from enthusiastic community managers. Many have taken the leap to launch one or more applications, with various degrees of take-up. And while everyone agrees that there is no single golden recipe for success, some best practices are clearly emerging.
Are you facing similar challenges with the introduction of a social intranet and are you eager to learn what works and what doesn’t? Claire Flanagan from CSC talked about her experiences in this area on the intranet conference track at Aarhus 11. From her presentation, you will learn how CSC, a global IT services company with 90,000+ employees, built a successful employee community using their industry award-winning adoption practices called “C3: Connect. Communicate. Collaborate.” CSC is now moving the community beyond the boundaries of the enterprise into the larger “eco-system”, including partners and customers.
Claire is Director of Enterprise Social Business Collaboration and Communities Strategy at CSC. She speaks regularly at industry conferences about social business and has received numerous awards along the way such as the Community Adoption Award and The 2.0 Adoption Council’s Internal Evangelist of the Year Award (2009).